Clinical Director – Part Time

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Responsible for maintaining the clinical integrity, safety, and sensitivity of a data collection initiative aimed at assessing the effectiveness of mental health and suicide prevention services for the Veterans Health Administration (VHA).

• Ensure that all operational protocols, staff training programs, and crisis escalation procedures are implemented with clinical empathy and in accordance with VHA standards.

• Supervise the training of personnel on relevant mental health topics; develop and ensure compliance with crisis protocols; and provide clinical support for staff conducting interviews.

• Design, implement, and enforce standardized operating procedures (SOPs) for identifying respondents who are in acute distress.

• Oversee adherence to the standardized VHA protocol for connecting Veterans in crisis with the Veterans Crisis Line (VCL).

• Conduct post-incident evaluations of any crisis escalations to confirm that protocols were followed and to facilitate continuous improvement efforts.

• Create and deliver training modules for all call center personnel focusing on mental health conditions such as PTSD, depression, and anxiety.

• Offer real-time and scheduled clinical support to interviewers handling challenging conversations.

• Collaborate with the Contract Manager and Quality Assurance Team to review audio recordings of sensitive calls, providing clinical insights and coaching.

⛳️ Requirements

• A minimum of a bachelor’s degree with relevant work experience in a field related to mental health, such as psychology, psychiatry, social work, or counseling.

• Must possess an active, unrestricted independent clinical license in a behavioral health discipline in at least one U.S. state or territory (e.g., LCSW/LICSW, LPC/LCPC/LMHC, LMFT, licensed clinical psychologist, or psychiatrist).

• Extensive relevant work experience in a field directly related to mental health, specifically psychology, psychiatry, social work, or counseling is required.

• Must successfully clear a comprehensive Federal background check prior to engaging with any Veteran data or supervising staff.

• Completion of VA Talent Management System (TMS) training in Information Security and HIPAA, along with the CITI PROGRAM training in human subjects protection, is mandatory.

• Prior clinical experience working directly with the Veteran population or within the VHA system is preferred.

• Familiarity with Computer Assisted Telephone Interviewing (CATI) environments and managing clinical standards within high-volume contact centers is preferred.

• Demonstrated experience in designing crisis escalation pathways for remote or telephonic care environments is preferred.

🏝️ Benefits

• Medical, dental, and vision benefits

• Life and disability insurance

• Employer matching 401(k) retirement plan

• Paid Time Off

• Parental and Bereavement Leave

• Professional Development