Clinical Delivery Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with daily provider assignments according to licensure and manage coach assignments based on operational needs.

• Oversee care team panels concerning program, tenure, coverage, onboarding, attrition, PTO, licensure, and language requirements.

• Address care team and assignment inquiries from providers and coaches.

• Coordinate the resolution of assignment and reassignment issues with internal stakeholders.

• Conduct data validation and quality assurance checks.

• Maintain assignment trackers and reports, utilizing data-driven decisions to inform product requirements.

• Resolve discrepancies in assignments in collaboration with Clinical Delivery, Practice Management, Licensure, and clinical teams.

• Develop and adhere to SOPs, escalating issues as necessary.

• Identify inefficiencies through data analysis and propose process enhancements.

• Utilize AI tools such as Claude to optimize workflows.

• Assist in quality assurance initiatives and efforts to reduce cycle time.

• Serve as a liaison between clinical delivery, practice management, clinical operations, and technical/product teams.

• Collaborate with Salesforce and integration teams on assignment-related projects.

• Provide operational updates to leadership and cross-functional partners.

• Generate reports detailing assignment status, panel balance, and coverage gaps.

• Monitor time-to-assignment, panel load distribution, and reassignment volume.

• Create dashboards and trackers to enhance leadership visibility.

• Identify and report trends and anomalies, such as unbalanced panels and licensure mismatches.

• Support ad hoc data extraction and analysis requests.

• Perform additional duties as assigned.

⛳️ Requirements

• Proficient in Microsoft Excel/Google Sheets, with expertise in formulas, filters, sorting, pivot tables, lookup functions, and data analysis.

• Familiarity with Claude or other AI productivity tools.

• Basic knowledge of medical terminology, healthcare provider licenses, Advanced Practice Providers, and care team structures.

• Exceptional attention to detail and accuracy.

• Ability to work effectively and handle multiple tasks concurrently.

• Strong analytical and problem-solving capabilities.

• Good written and verbal communication skills.

• Team-oriented mindset and eagerness to learn.

• Candidates must be authorized to work for any employer in the United States.

• Must be eligible to work without requiring employment visa sponsorship.

🏝️ Benefits

• Opportunity for equity participation.

• Unlimited vacation with managerial approval.

• 16 weeks of 100% paid parental leave for birthing parents.

• 8 weeks of 100% paid parental leave for non-birthing parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for the employee.

• 80% coverage for family healthcare, dental, and vision.

• Options for Health Savings Accounts.

• Options for Flexible Spending Accounts.

• 401k retirement savings plan.

• High level of flexibility.

• Remote work opportunities.

• Competitive compensation package.