Clinical Care Counselor

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide a personalized, concierge-level experience that embodies a patient-first approach.

• Educate patients on Caris Detect MCED testing before and/or after the test, detailing its purpose, capabilities, limitations, and types of results.

• Convey complex genomic and probabilistic information in an understandable, patient-friendly way.

• Address patients' concerns, anxiety, and uncertainties with empathy and professionalism.

• Set realistic expectations regarding screening, follow-up, and ongoing care.

• Utilize patient feedback to enhance satisfaction, trust, and engagement.

• Interpret MCED test results while considering the patient's history and risk factors.

• Offer evidence-based recommendations for subsequent steps.

• Assist patients and providers in comprehending the clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and subsequent actions.

• Collaborate with providers to facilitate timely and suitable follow-up care, including diagnostic imaging, specialist referrals, and primary care coordination.

• Guide escalation pathways and follow-up care for intricate or high-acuity cases.

• Promote continuity of care across various healthcare environments.

• Work alongside Medical affairs (clinical accuracy and education), Product teams (designing patient and provider experiences), and Commercial teams (ensuring consistent messaging).

• Provide insights aimed at enhancing test reporting, patient communication strategies, and clinical workflow design.

• Ensure all patient interactions adhere to HIPAA and privacy regulations, as well as clinical and laboratory guidelines and internal SOPs.

• Accurately and consistently document patient interactions.

• Engage in quality assurance and continuous improvement initiatives.

⛳️ Requirements

• Master’s degree in Genetic Counseling OR an advanced Nursing degree (MSN or NP), OR a BSN with oncology/navigation experience.

• Board certification (or eligibility) from the American Board of Genetic Counseling (ABGC) or a relevant credentialing body.

• A minimum of 2 years of clinical experience in genetic counseling, oncology nursing, patient navigation, or a related field.

• Proven experience in patient-facing counseling and education.

• Strong capability to effectively communicate complex or uncertain results.

• Familiarity with the U.S. healthcare system, including referral processes and diagnostic pathways.

🏝️ Benefits

• Highly competitive and inclusive medical, dental, and vision coverage options.

• Health Savings Account for medical and dependent care expenses.

• Flexible Spending Account for certain out-of-pocket expenses.

• Paid time off, including vacation, sick leave, and holidays.

• 401k matching and financial planning tools.

• LTD and STD insurance coverages, along with voluntary benefit options.

• Employee Assistance Program.

• Pet Insurance.

• Legal Assistance.

• Tuition Assistance.