Clinical Application Specialist I

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee both on-site and remote training sessions within a designated territory.

• Independently reach out to customers, arrange appointments, organize travel plans, and respond to customer inquiries.

• Facilitate on-site training for border customers in collaboration with CAS in nearby territories.

• Assist in the assembly of Carl Zeiss instruments and associated devices.

• Conduct basic troubleshooting for equipment issues.

• Provide training to technicians and physicians on the operation of instruments.

• Communicate essential equipment maintenance procedures.

• Act as the customer's representative to Carl Zeiss for administrative and technical/clinical matters.

• Liaise with Regional Sales Managers and Field Service Engineers regarding customer satisfaction and training concerns.

• Foster collaborative relationships with Sales and Field Service teams to improve customer service.

• Gain skills in identifying and reporting sales opportunities.

• Prepare and deliver complete, accurate, and timely documentation, including expense reports and Product Training Checklists.

• Continuously update knowledge of relevant Carl Zeiss products.

• Set up and provide instruction on Carl Zeiss equipment during conventions and seminars.

• Comply with applicable GMP and ISO 9001 processes and protocols.

• Report directly to the CAS Supervisor.

⛳️ Requirements

• A minimum of three to five (3-5) years of experience in an ophthalmology clinic environment, the diagnostic ophthalmology field, or similar experience.

• Familiarity with visual fields, lensometry, refractometry, biometry, and/or fundus photography.

• Knowledge of laser scanning technology is advantageous but not essential.

• Strong written and verbal communication abilities.

• Capability to engage with customers in challenging scenarios.

• Competence in adhering to standard practices and procedures while analyzing data or circumstances.

• Basic proficiency in computer and software applications, including Microsoft Office, Word, and Excel.

• Willingness to travel overnight and work on occasional weekends.

• Highly organized and able to work independently with minimal oversight.

• Possession of a valid driver's license.

• Ability to lift weights up to 70 pounds.

• Significant travel by vehicle and air, including some overnight trips.

• Capacity to perform frequent bending and kneeling.

• Average of four hours of driving and two customer visits per day.

• Professional demeanor, business etiquette, and appropriate appearance.

• Compliance with GMP and ISO 9001 processes and protocols.

• Adherence to state and federal employment regulations.

🏝️ Benefits

• Company vehicle provided.

• Performance-based bonuses.

• Comprehensive medical plans.

• Vision coverage.

• Dental insurance.

• 401k matching contributions.

• Employee Assistance Programs available.

• Paid vacation and sick leave.

• Retirement savings plan options.

• Paid time off.

• Opportunities for professional development.