Client Support Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver exceptional service to cultivate client advocacy and achieve high levels of client satisfaction

• Achieve or surpass goals for referral lead generation and enrollment to boost revenue

• Uphold confidentiality for both clients and employees

• Adhere to CBR’s standard operating procedures, policies, and practices

• Engage in ongoing education and training initiatives

• Recognize areas for enhancement in line with CBR’s Continuous Improvement Process

• Respond to client service inquiries via phone

• Oversee and maintain client databases

• Assist clients with their accounts on the Client Web Portal and Gift Registry

• Complete all assigned daily tasks

• Provide assistance to Newborn Stem Cell Specialists and Senior Newborn Stem Cell Specialists

• Verify and distribute documentation, including client invoices and related materials

• Process client payments and refunds as necessary

• Make adjustments to individual client accounts after thorough investigation of root causes

• Investigate and handle client claims regarding invoice payments

• Monitor and respond to client emails and voicemails throughout the day

• Assist with various projects as needed

⛳️ Requirements

• Capability to read and interpret documents and understand simple instructions, correspondence, and memos

• Proficiency in effectively presenting information in one-on-one and small group settings to clients and colleagues

• Familiarity with database software, internet applications, word processing software, and Siebel Systems

• Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division with whole numbers, fractions, and decimals

• Skill in computing rates, ratios, and percentages; reconciling balances; and drawing and interpreting graphs

• Competence in applying common sense understanding to execute written and verbal instructions

• Capability to perform each essential duty satisfactorily

• Ability to maintain confidentiality for both clients and employees

• Commitment to following CBR’s standard operating procedures, policies, and practices

🏝️ Benefits

• Engage in ongoing education and training opportunities

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions