Client Support Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the main point of contact for routine client inquiries, requests, and service requirements.

• Address client questions via email, phone, and other authorized communication methods.

• Collaborate with recruiting, operations, account management, and other internal teams to fulfill client requests.

• Monitor open requests, follow-ups, and action items to guarantee timely resolution.

• Keep precise client records, documentation, and activity within company systems.

• Support scheduling, reporting, documentation, and other administrative tasks that enhance client relationships.

• Recognize recurring issues and relay trends or opportunities for improvement to the relevant team members.

• Adhere to established procedures, service standards, and quality expectations.

• Contribute to a cooperative remote team environment and assist with other operational priorities as necessary.

⛳️ Requirements

• At least 1 year of experience in client support, customer service, account support, recruiting coordination, operations, administration, or a relevant field.

• Strong written and verbal communication abilities.

• Exceptional organizational, time management, and attention to detail skills.

• Capability to handle multiple priorities while adhering to deadlines.

• Professional and solutions-focused approach to client interactions.

• Comfortable working independently in a remote setting.

• Proficient in Microsoft Office or Google Workspace and quick to learn new business systems.

• Reliable internet connection and a professional home office environment suitable for confidential business communications.

• Candidates must be authorized to work in the relevant hiring location.

• Availability during the designated working hours for the position.

• Preferred: Experience in supporting business clients in staffing, recruiting, professional services, or another B2B context.

• Preferred: Familiarity with CRM, ATS, ticketing, or client-management systems.

• Preferred: Knowledge of remote collaboration tools and distributed team workflows.

🏝️ Benefits

• Fully remote work environment with the flexibility and structure of a distributed team.

• Comprehensive benefits package for eligible employees, as per applicable company plans and policies.

• Paid time off and company holidays in line with applicable policies.

• Opportunities for professional development and career advancement.

• Collaborative atmosphere with seasoned professionals in recruiting, staffing, client services, and operations.

• Chance to gain valuable experience in a growing workforce solutions organization.

• Professional onboarding, training, and ongoing support provided.