Client Support Representative I

This is a fully remote position, open to applicants in Idaho, +1 more state.

📋 Description

• Address member inquiries through phone, email, or chat.

• Resolve issues related to pharmacy benefits, claims, eligibility, and other service requirements for members.

• Refer complex cases to senior support personnel.

• Accurately document member interactions to ensure compliance and maintain service quality.

• Identify recurring problems and provide feedback to leadership for process enhancement.

• Work alongside Client Support Supervisors and Account Managers to guarantee smooth service delivery.

• Engage in team huddles and training sessions regarding product updates and policy alterations.

• Uphold a positive, solutions-focused approach in all member interactions.

• Review team procedures for accuracy and suggest updates to leadership.

⛳️ Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.

• Excellent verbal and written communication abilities.

• Capability to handle member issues with empathy and meticulous attention to detail.

• Must reside in the CST/EST time zone.

• High School Diploma required.

• Familiarity with CRM systems, call center tools, or standard operating procedure documentation.

• Associate’s degree in Business, Healthcare Administration, or a related field is preferred.

• Interest in career advancement within client support or account management.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources promoting colleagues’ physical, emotional, and financial well-being.

• Comprehensive benefits package for full-time employees.