This is a fully remote position, open to applicants in Europe.

• Assist customers in achieving their desired outcomes through our product or service.

• Serve as a liaison between the company and its clientele.

• Perform legal research and create relevant legal documents.

• Offer support on legal issues to improve service quality.

• Address customer service inquiries accurately and promptly.

• Aid customers with technical setups for source code management integrations.

• Collaborate with leads to inform them about services via email and chat.

• Compile reports based on the evaluation of customer information.

• Oversee legal drafting and prepare necessary documents for client distribution.

• Understanding of LegalTech principles.

• Previous experience in customer success or a similar role is advantageous.

• Strong skills in drafting legal documents.

• Experience working with a variety of companies across different sizes and industries.

• Possess analytical thinking abilities and a proactive mindset.

• Exceptional written communication skills in English.

• Proficiency in modern web tools such as Google Docs and related platforms.

• Highly organized with a keen eye for detail.

• Comfortable with adapting and multitasking in a dynamic environment.

• Engaging and enthusiastic colleagues.

• Startup environment with numerous growth opportunities.

• Regular team-building activities and events.

• Thorough onboarding process with a dedicated ramp-up phase.

• A supportive team that prioritizes open communication and constructive feedback.

• A unique opportunity to advance your career and make a significant impact.

Client Success Specialist – LegalTech

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