Client Success Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement a proactive client management strategy to foster growth and retention with our merchant partners.

• Identify and execute upselling and cross-selling opportunities across a diverse portfolio to enhance client value and develop strategies to leverage them.

• Provide timely and effective support to meet client needs and inquiries.

• Perform regular performance assessments and collect client feedback.

• Work collaboratively with internal teams to promptly address client issues and requests.

• Stay informed about industry trends and market developments to anticipate client requirements.

• Collaborate across functions to implement strategies that support clients.

• Ensure that client objectives align with internal priorities and deliverables.

• Exhibit resourcefulness and adaptability in navigating evolving environments.

• Maintain a comprehensive understanding of the company's products and services to offer accurate information and support to clients.

⛳️ Requirements

• A bachelor's degree with a minimum of 3-5 years of experience in account management, preferably within the financial technology sector.

• Exceptional written and verbal communication skills.

• Strong interpersonal abilities and a knack for building relationships with clients and stakeholders.

• Self-driven, proactive, and capable of working independently or as part of a team.

• Comfortable in dynamic, high-pressure environments while managing multiple priorities.

• Proficient in CRM software (e.g., Salesforce) and Google Suite.

• Familiarity with marketing technologies and e-commerce is preferred.

🏝️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.

• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.

• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.

• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.