Client Success Manager – SEO Agency

📋 Description

• Oversee client interactions, including communication, check-ins, follow-ups, and managing expectations.

• Facilitate the approval of content, provide project updates, and track pending inputs from clients.

• Compile monthly reports for clients that include KPI updates and insights from the SEO team.

• Maintain organization within Asana and ensure internal workflows are streamlined across various clients.

• Comprehend each client’s strategy to ensure requests are in line with established priorities.

• Refer complex SEO queries to the SEO team as necessary.

• Assist in onboarding, retention efforts, and process enhancements as the agency expands.

⛳️ Requirements

• Proven experience in client success, project management, account coordination, or operations within an agency or service-oriented business.

• Excellent written and verbal communication skills in English.

• Highly organized, detail-focused, and adept at juggling multiple clients simultaneously.

• Knowledge of SEO principles, reporting techniques, and performance metrics.

• Proficient in using Asana or comparable project management software.

• Capable of communicating effectively, establishing boundaries, and confidently guiding clients.

• Availability for weekday overlap with Eastern Time business hours.

• Interest in mental health or private practice sectors is a plus.

🏝️ Benefits

• Fully remote, part-time position with opportunities for growth.

• Flexible working hours.

• Chance to become part of a mission-driven agency that supports mental health professionals.