Client Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Onboard new clients following the project kickoff.

• Verify project timelines, assigned team members, and necessary documentation.

• Collect project requirements, intake forms, and supporting materials.

• Assist clients through the onboarding process to ensure all prerequisites are fulfilled.

• Act as the primary point of contact for clients throughout the project lifecycle.

• Manage client-facing email communications and channels.

• Address client inquiries professionally and within established response times.

• Clearly set expectations and keep clients updated on project progress.

• Escalate issues or challenges when needed.

• Organize and coordinate project meetings.

• Monitor project milestones, deliverables, and deadlines.

• Oversee project progress and proactively identify potential delays.

• Follow up with internal teams to ensure commitments are fulfilled.

• Maintain accurate project records and status updates.

• Serve as the liaison between clients and internal teams.

• Filter and organize client requests before directing them to the appropriate team members.

• Attend meetings, document action items, and ensure follow-through.

• Foster accountability while nurturing strong internal working relationships.

• Keep project documentation and communication records organized.

• Track action items, decisions, and next steps.

• Ensure project information remains precise and accessible.

• Support process enhancements that improve the client experience.

⛳️ Requirements

• Over 3 years of experience in Client Success, Account Management, Client Services, Project Coordination, or a comparable client-facing role.

• Outstanding written and verbal communication skills in English.

• Friendly, professional, and customer-centric communication style.

• Excellent organizational and scheduling capabilities.

• Ability to juggle multiple projects and competing priorities simultaneously.

• Keen attention to detail and effective follow-through.

• Capacity to maintain composure and professionalism under pressure.

• Comfortable managing client expectations and navigating challenging conversations.

• Self-motivated and highly accountable in a remote work setting.

• Strong problem-solving abilities coupled with effective relationship management skills.

• Experience in design, hospitality, construction, real estate, architecture, or agency environments (Nice to Have).

• Familiarity with short-term rentals or property-related sectors (Nice to Have).

• Experience with Matterport, 3D scanning technology, or project intake systems (Nice to Have).

• Proficiency in using Airtable, Motion, or similar project management software (Nice to Have).

🏝️ Benefits

• Reliable high-speed internet connection.

• Personal laptop or desktop computer.

• Quality headset for meetings and client calls.

• Dedicated workspace free from distractions and background noise.