This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee daily customer inquiries and address issues with effective and timely communication.

• Act as the main point of contact for a specific portfolio of clients.

• Direct customer interactions during troubleshooting, updates, and ongoing follow-up.

• Collaborate with internal departments (product, engineering, security, development) to resolve technical challenges.

• Record customer trends and feedback in Salesforce or similar systems.

• Organize customer check-ins, strategic sessions, and training activities.

• Cultivate strong customer relationships through proactive engagement.

⛳️ Requirements

• 1–3 years of experience in customer success, account management, or client-facing roles.

• Excellent communication skills with a focus on clarity and follow-through.

• Capability to juggle multiple priorities in a fast-paced environment.

• Familiarity with technical concepts and cross-functional problem-solving abilities.

• Proficient in CRM or ticketing systems (Salesforce preferred).

• A proactive, resourceful approach combined with strong customer empathy.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options available.