Client Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a portfolio of established SLED customer accounts, acting as their main point of contact.

• Cultivate strong relationships with IT leaders, administrators, procurement teams, and essential stakeholders.

• Conduct regular business reviews with customers to comprehend their goals, challenges, and forthcoming initiatives.

• Foster customer retention, satisfaction, and long-term growth of accounts.

• Serve as the customer's voice by collaborating with internal teams to ensure effective project delivery and support.

• Monitor customer health, detect risks, and proactively resolve issues before they affect the customer experience.

• Identify opportunities to deepen existing customer relationships through additional solutions and services.

• Collaborate with sales and engineering teams to create strategic account plans and technology roadmaps.

• Assist with contract renewals and guide customers in evaluating new technologies that align with their business goals.

• Generate and oversee customer quotes, proposals, and solution recommendations.

• Track opportunities, renewals, and customer engagement activities within the CRM system.

• Coordinate with engineering, project management, support, and vendor partners to ensure outstanding customer outcomes.

• Provide assistance with vendor registrations, customer communications, and sales support activities as necessary.

• Maintain precise customer records, account documentation, and pipeline updates.

• Share customer feedback and market insights to enhance service offerings and customer experience.

⛳️ Requirements

• 3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions setting.

• Preferred experience in supporting public sector, government, or education clients.

• Knowledge of networking, cloud, cybersecurity, communications, or managed services solutions.

• Excellent relationship-building, communication, and presentation abilities.

• Proven experience managing multiple customer accounts and competing priorities.

• Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.

• Strong organizational skills with keen attention to detail.

🏝️ Benefits

• Competitive compensation along with performance-based incentives.

• Opportunities for professional growth and career advancement.

• A collaborative culture that values initiative, accountability, and innovation.