Client Success Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture ongoing professional relationships with clients and stakeholders.

• Ensure we uphold relationships at various levels within the client organization.

• Offer insights to facilitate consistent account placements from designated clients.

• Recognize cross-selling opportunities for other Aspirion services and collaborate with the assigned sales executive.

• Arrange training sessions for clients by evaluating their needs and liaising with both client and Aspirion departments.

• Engage with clients to address escalated processing and protocol issues.

• Conduct performance evaluations and executive business reviews with clients, preferably onsite.

• Address client complaints, provide suitable solutions and alternatives within set timeframes, and follow up to ensure resolution.

• Communicate with internal departments to aid in resolving client issues, tracking interactions using the provided internal systems.

• Provide clients with regular updates on Aspirion's contributions to their revenue and/or the achievement of expected outcomes from their purchase of Aspirion's services.

• Analyze trends and report on key performance indicators.

• Identify and evaluate client needs to surpass expectations.

• Engage with staff at all levels, sometimes under pressure; maintain flexibility, proactivity, resourcefulness, and efficiency, with a high degree of professionalism and confidentiality.

• Uphold HIPAA certification and compliance.

• Collaborate with Operations to identify trends and provide strategic insights and recommendations for addressing system issues that lead to downstream payer problems.

• Ensure that any account projects are executed in a timely manner (e.g., provider relations spreadsheets, billing projects, etc.).

• Develop processes for gathering information and resolving client issues.

• Perform any other duties as assigned to uphold company standards and client protocols.

• Carry out other related responsibilities as assigned.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 5 years of experience in a Client Success/Management role within the healthcare revenue cycle industry is required.

• Proficiency in MS Office applications (Word, Excel, PowerPoint) is required.

• Executive presence and strong presentation skills are required.

🏝️ Benefits

• Health

• Dental

• Vision

• Life insurance

• Matching 401k

• Paid Time Off

• Wellness Program

• Competitive Salaries