Client Success Coach

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct daily onboarding calls to welcome new students.

• Perform daily check-in coaching calls to motivate, inspire, and hold students accountable within the program.

• Engage with clients daily through messaging to ensure accountability to their goals and facilitate community moderation.

• Host weekly group coaching calls to address client inquiries.

• Innovate product offerings by creating and producing new video training materials and worksheets.

• Handle renewal and upgrade calls with clients, enrolling them in backend coaching programs.

• Provide daily reports across multiple communication channels, maintaining a strong attention to detail.

⛳️ Requirements

• Full-time commitment is required (Our office hours are from 9 AM to 6 PM EST; we are flexible with different time zones).

• Daily onboarding calls to welcome new students will be part of your responsibilities.

• You will need to conduct daily check-in coaching calls, motivating and inspiring students in the program (comfort with 1:1 Zoom calls or recording Loom videos is necessary).

• Daily messaging with clients will be required to help them stay accountable to their execution plans and moderate the community.

• Weekly group coaching calls to address client questions are expected.

• Strong communication and interpersonal skills are essential to effectively engage with clients and confidently address their inquiries.

• Assist in innovating our products by creating and producing new video training materials and worksheets for a top-tier experience.

• Manage renewal and upgrade calls with clients, enrolling them in our backend coaching programs.

• Familiarity or at least a willingness to quickly learn our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) is required.

• The role will involve constant changes; adaptability and readiness for action are key.

• Daily reporting on various communication platforms (Slack, text messages, spreadsheets, etc.) will be necessary, requiring meticulous attention to detail and adherence to standard operating procedures.

• A strong focus on detail and an understanding of systems/processes will help you innovate new, efficient SOPs to ensure our Fulfillment Team meets their KPIs.

• A passion for coaching or mentoring—helping others is a core value.

• Clear and professional communication skills in spoken and written English are essential.

• Experience with organic marketing on Instagram, Facebook, and TikTok (creating reels and organic posts) to generate leads is preferred.

• A background in sales is necessary.

• Ability to thrive in fast-paced environments, managing multiple clients and shifting priorities.

• Willingness to grow with us long-term (3+ years)—this role is not a side hustle.

• Openness to feedback and constructive coaching is expected (training will be provided, but growth is anticipated).

• Comfort with tools like Loom, Calendly, Slack, GSuite, CRMs, etc., is required, or a readiness to learn quickly.

🏝️ Benefits

• Expected earnings (Revenue share on your book of business): $10,000–$15,000+ USD/month (based on experience).

• Opportunities for commission: percentage on referrals, upgrades, renewals, and pending payment collections.