Client Success

This is a fully remote position, open to applicants in Spain.

📋 Description

• Your mission will be to manage and enhance relationships with our key clients to maximize the value of these relationships for both the company and the client.

• You will oversee approximately 15-20 high-profile client accounts.

• Ensure the renewal of current projects.

• Increase the client retention rate.

• Develop a Success Plan for each client to achieve this goal.

• Drive growth (Upgrades +20%).

• Increase Average Revenue Per User (ARPU) by identifying opportunities that enhance the company's penetration within the client.

• Generate project growth with a target of 20% above the current scope.

• Elevate their Tier within the company.

• Conduct Quarterly Business Reviews (QBRs) to ensure project satisfaction and evolve alongside the client, adopting a proactive and solution-oriented approach to their needs while coordinating with each internal team.

• Your identity should embody the Go, Go, Go! spirit, unafraid to make proposals, engage with teams, and achieve excellence in every project.

⛳️ Requirements

• At least 4 years of experience in Sales roles within consulting environments.

• Strong negotiation skills.

• Excellent communication abilities.

• Business knowledge across different sectors and the ability to identify opportunities through data analysis.

• Self-directed character with a quick learning capability.

• Prioritization and organizational skills are essential.

• You will need to prioritize projects, generate actions with internal teams, and lead proposals.

• Ability to self-manage and work autonomously.

• Responsibility and proactivity are a must.

• A winner mindset with the ability to motivate the team.

• Ability to both give and receive help from colleagues.

• Obsession with excellence.

• Commitment to work.

• Familiarity with project management and organization tools such as Google Drive, Notion, Pipedrive (renewal funnel, upsell funnel…), and AI.

• Technical knowledge of Data, Acquisition, CRM, and Growth.

• Understanding of Artificial Intelligence and how it can enhance client opportunities.

• Residence in Spain: It is essential that you reside within the national territory.

• Geographical mobility: Although we are a remote-first company and your base will be your home, we understand that trust with top accounts is often built face-to-face. You need to be available for in-person meetings with clients (wherever they may be) or at our offices when strategy requires it.

🏝️ Benefits

• Remote work (with occasional in-person client meetings) + extensive time flexibility (limited only by client schedules and team meetings).

• Salary between €26,000-€30,000 gross annually + 15% variable component.

• Flexible compensation via Factorial.

• Public holidays in your region and local holidays.

• 25 days of leave (22 vacation days + your birthday, December 24, and December 31).

• Reduced working hours during summer months (July and August).

• Access to our training platform PH School, valued at over €3,000/year.

• €500 budget to customize your home workspace + company laptop (a MacBook Pro).

• Weekly paired classes to improve your English and connect with your teammates.

• Product Hackers events and team-building activities.

• Incentives for referring new colleagues to Product Hackers.

• Development and training plan to continue your growth as a professional at Product Hackers.