Client Success Agent

This is a fully remote position, open to applicants in Florida.

📋 Description

• Collaborate with client-specific locations to deliver updates and support regarding planned and rendered services.

• Arrange for Independent Service Providers (ISPs) to perform services and oversee the process until completion to ensure client satisfaction.

• Oversee the entire life cycle of a client work order, which includes: Creating the work order, Assigning it to ISPs, Scheduling the service, Following up on completion, and Invoicing the client.

• Communicate effectively both internally and externally via phone, email, text messages, Microsoft TEAMS, and third-party work order management systems.

• Act as a liaison between the client and Independent Service Provider (ISP).

• Address customer concerns promptly and professionally as they arise.

• Maintain accurate records and updates of ISP and client activities in JANIT.

• Conduct daily IVR validation and monitoring to ensure ISPs are adhering to scheduled commitments.

⛳️ Requirements

• High school diploma or GED.

• A minimum of one year of demonstrated customer service experience in any industry. (Preferred)

• Ability to adapt and thrive in a fast-paced environment.

• Strong attention to detail.

• Intermediate proficiency in MS Office applications, including Outlook, Word, Excel, and TEAMS.

• Exceptional time management abilities.

• Clear and effective communication skills.

• Capability to manage multiple tasks simultaneously.

• Self-motivated with a proactive attitude.

• Ability to meet or exceed deadlines.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work schedules.

• Supportive team environment.