Client Relationship Representative, Field-Based

This is a fully remote position, open to applicants in Italy.

📋 Description

• Promote company services by visiting client locations;

• Assist merchants with the verification and activation processes;

• Monitor and assess portfolio performance;

• Provide on-site support and consultation for current customers;

• Engage in both system-scheduled and self-initiated activities;

• Ensure that new merchants within the assigned portfolio complete their registration;

• Support existing merchants in maintaining active usage;

• Escalate issues by creating cases for problems that exceed their resolution capabilities;

• Effectively showcase product features and benefits to clients;

• Travel to meet clients and participate in industry events.

⛳️ Requirements

• 2+ years of experience in business development within a fast-paced environment, preferably in a financial services institution;

• Knowledge of financial products and services, including their features and benefits;

• Experience using Customer Relationship Management (CRM) systems;

• Exceptional negotiation skills;

• Strong organizational and diary management abilities;

• Resilience and capacity to handle objections;

• Ability to engage with a diverse client base;

• Proficient in computer use and possessing a tech-savvy mindset;

• Fluent in both English and Italian.

🏝️ Benefits

• Permanent contract through an Employer of Record (EOR).

• Attractive performance-based bonus linked to individual targets and enhanced by collective goals.

• Comprehensive benefits package in addition to salary (including allowances, group medical plan coverage, etc.).

• Opportunity to collaborate with a highly motivated team in a dynamic, fast-paced environment.

• Chance to work at an international fintech company with a strong cultural diversity.