Client Relations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated client accounts after contract execution

• Conduct regular check-ins with clients to ensure satisfaction, discuss future needs, and strengthen relationships

• Oversee the scheduling of consulting engagements, training sessions, and contracted services with internal teams

• Ensure that client requests are communicated clearly and fulfilled promptly

• Suggest process enhancements that improve the overall client experience

• Coordinate renewal planning with the Business Development team well ahead of contract expiration

• Evaluate current client service programs and propose methods for streamlining

• Proactively communicate with clients about available services and upcoming utilization opportunities

• Develop and maintain an in-depth understanding of clients' needs

• Monitor client usage of available services and assist in scheduling

• Stay informed about TNG services and consistently promote available products and services

• Identify opportunities for additional support and collaborate with Business Development when necessary

• Perform other assigned duties

⛳️ Requirements

• Minimum of three years of professional experience in account management, client support, or a similar field

• Associate degree and/or progress toward a Bachelor's degree

• Confident and proficient use of MS Office Suite, including Excel, Word, and PowerPoint

• Proficient in Zoom

• Ability to quickly learn new software systems

• Excellent verbal and written communication skills

• Strong interpersonal skills with the capability to build rapport and trust with executive-level clients

• Exceptional organizational and project management skills

• Meticulous attention to detail

• Willingness and capability to work occasional nights and weekends to meet company demands

• Reliable internet access and virtual collaboration tools

• Preferred: completion of a Bachelor's degree

• Preferred: experience with Sugar CRM

🏝️ Benefits

• Medical, dental, and vision coverage starting on your first day of employment

• 401(k) with up to 4% company match after 90 days of employment

• Paid parental leave

• Company-funded disability and life insurance

• Generous time off

• Paid holidays, including Winter Break

• Flexible remote work options

• Mental health and wellness-focused resources