Client Onboarding Engineer – MSP

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Regularly engage with internal teams, project managers, onboarding leads, and client representatives to guarantee smooth updates, clear communication, and alignment.

• Take part in internal handoff meetings to ensure the readiness of the service desk and continuity of support.

• Work alongside new IT providers during client transitions to facilitate a smooth offboarding process.

• Utilize diagnostic and discovery tools to assess client environments and document infrastructure, security posture, and operational workflows.

• Continuously update and maintain standardized documentation, including:

• - Workstation build checklists

• - Employee onboarding/offboarding checklists

• - Configuration documentation for managed services tools

• Identify gaps in services between legacy and target managed services plans.

• Implement and configure common managed services tools, such as:

• - Endpoint Detection & Response (EDR)

• - SOC/SIEM platforms

• - Web and DNS protection

• - Monitoring and diagnostic tools

• - Backup agents and software

• Install and configure various tools including:

• - Microsoft 365

• - Microsoft Defender

• - Mimecast

• - RMM tools (Datto RMM, Kaseya VSA)

• - ConnectWise PSA

• - Other MSP, helpdesk, and security solutions

• Oversee individual and team service/project tickets with prompt updates.

• Collaborate with vendors on behalf of clients to resolve technical challenges.

• Ensure all deployed tools and modifications uphold client productivity and operational integrity.

⛳️ Requirements

• At least **1 year of experience** in a Managed Service Provider (MSP) environment.

• Practical experience with:

• - Email security and threat protection

• - MFA tools

• - MDM solutions

• - SIEM/SOC sensors

• - Antivirus/EDR deployment

• Familiarity with RMM platforms such as **Kaseya VSA** and **Datto RMM**.

• Proven capability to implement Microsoft Defender email security.

• **Preferred**

• Experience with:

• - Dark Web Monitoring tools (e.g., ID Agent)

• - Cisco Umbrella (Web and DNS protection)

• - DUO MFA

• - SentinelOne EDR

• Experience in participating in service plan transitions or client migrations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• Supportive team environment and culture.