Client Experience Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Execute non-licensed administrative functions for real estate professionals. Track and manage contractual timelines and deadlines to ensure transactions are finalized in a timely, efficient, and accurate manner.

• Work closely with the agent services department, agents, and other stakeholders to guarantee that all necessary documentation is received for compliance within the transaction files in the relevant systems.

• Organize all transaction information in the designated systems while continuously updating the agent, client, and third parties involved.

• Act as the primary point of contact for all stakeholders throughout the closing process, which includes gathering documentation or information required for a clear-to-close status.

• Manage and execute the complete end-to-end transaction process by inputting transaction-related expenses, verifying the accuracy of information, preparing commission invoices, calculating and finalizing commission payments, and proactively addressing discrepancies to ensure timely and precise agent payouts.

• Maintain regular communication updates with all parties involved in the transaction.

• Emphasize service excellence to the agent and all involved parties with a positive and engaging demeanor to foster a seamless experience.

⛳️ Requirements

• A minimum of 2 years of experience in real estate, mortgage, title administration, or transaction coordination is required.

🏝️ Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.

• 401(k) savings plan with company match.

• Paid Time Off including holidays, vacation time, and sick leave.

• Paid Family & Paternity Leave.

• Life Insurance.

• Business Travel Accident Insurance.

• All employees receive access to LinkedIn Learning.

• Employee Referral Program.

• Adoption Assistance Program.

• Employee Assistance Program.

• Health and Wellness Program and Incentives.

• Employee Discounts.

• Employee Resource Groups.