Client Experience Manager – Quality Assurance

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Conduct internal audits to ensure that file handling meets the firm's standards and aligns with client expectations.

• Generate reports detailing audit findings.

• Spot areas for education and enhancements.

• Engage in the execution of process enhancements and the delivery of training programs linked to the firm's quality control initiatives.

• Aid in the ongoing advancement of the firm's quality control program.

• Assess, interpret, and comprehend client guideline requirements.

• Assist in the organization and coordination of audits carried out by firm clients.

• Familiarize and utilize firm systems, including but not limited to Aderant, ProLaw, BillBlast, etc.

• Understand and apply client e-billing systems as required.

⛳️ Requirements

• Bachelor's degree with 7+ years of related professional experience.

• Experience in insurance claims handling and qualitative auditing is mandatory.

• Preference for candidates with auditing experience of law firm clients from the insurance company's perspective.

• High attention to detail.

• Strong analytical abilities.

• Comprehensive understanding of the claims and litigation management processes.

🏝️ Benefits

• Extensive health insurance and benefits package.

• Casual dress policy.

• Resources for mental health support.

• Employee resource groups focused on fostering Diversity, Opportunity, and Inclusion.