Client Experience Manager – Pharmacy Benefits Management

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Execute and assist with plan modifications

• Facilitate ID card issuance

• Generate any required reports (scheduled or ad-hoc)

• Handle incoming phone inquiries

• Process any designated invoices

• Manage any assigned group terminations

• Fulfill documentation requests

• Act as a key presence during the implementation phase

• Organize and engage in external meetings

• Supervise prior authorization and accessibility procedures

• Manage the resolution of claims-related issues

• Carry out manual eligibility additions and terminations

• Administer warranties as assigned

⛳️ Requirements

• Minimum of 5 years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance environment

• Willingness to travel up to 25% of the time within the continental United States

• Certified Pharmacy Technician certification (preferred)

• Basic understanding of problem-solving and decision-making skills (preferred)

• Prior experience with Salesforce (preferred)

• Bachelor’s degree (preferred)

🏝️ Benefits

• Medical, dental, and vision insurance

• Paid time off

• Retirement savings opportunities

• Wellness programs

• Additional resources, subject to eligibility