Client Engagement Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for 1–3 client projects simultaneously

• Build and sustain client trust at the operational level — familiarize yourself with stakeholders, comprehend their business, and be the go-to person when issues arise

• Ensure alignment between client expectations and the actual deliverables from Very

• Proactively escalate issues with suggestions — prevent problems from becoming unexpected

• Take responsibility for the profitability of your projects — grasp margin, oversee burn rates, and flag risks in advance

• Draft and negotiate Statements of Work for new phases and follow-on projects

• Recognize and pursue expansion opportunities within existing accounts

• Engage in the sales process for new prospects — Very's top Engagement Leads contribute to commercial efforts

• Responsible for the overall health of delivery on your projects — encompassing scope, timing, and quality

• Make confident tradeoff decisions; present solutions, not just challenges

• For smaller projects (≤ $250–400K, single workstream, small team): manage the cadence independently — including standups, sprint planning, and milestone reviews

• For larger projects: collaborate with a PM who handles execution; focus on steering, scope management, and client strategy

• Mentor team members on working within a client services organization — including communication, expectation management, and escalation

• Exemplify the standard for client engagement at Very

⛳️ Requirements

• Over 5 years of experience in client services, technical program management, or a delivery-focused role in a technology consulting or product organization

• Proven experience in managing client relationships — not merely supporting them

• Capacity to independently write and negotiate Statements of Work

• Experience overseeing project budgets and financial metrics

• Outstanding communication skills — written, verbal, and in-person; capable of presenting to executives and navigating challenging conversations

• Technical fluency adequate to gain respect from engineering teams and convert client requirements into actionable scope (coding is not necessary, but you should comprehend what you are selling and delivering)

• Strong preference for experience with IoT, connected hardware, or intricate technical product development

• Background in electronics hardware, firmware, or embedded systems product development is highly preferred

• History of direct interaction with contract manufacturers

• Experience in a pre-sales or solutions engineering role

• At least 3 years in a consultancy or client services setting

🏝️ Benefits

• 401(k) matching

• $250/month stipend for cell phone and internet

• $600/year stipend for home office expenses

• Extensive health, dental, and vision insurance coverage

• Paid parental leave (95th percentile in the U.S.)

• Professional development stipend

• Loaned MacBook Pro

• Annual team retreat