Client Engagement Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main relationship manager for 1–3 client projects at the same time.

• Build and maintain client trust at the operational level — know your stakeholders, comprehend their business, and be the go-to person when issues arise.

• Ensure alignment between client expectations and the actual capabilities of Very.

• Raise issues early with suggested solutions — avoid letting problems become unexpected surprises.

• Take responsibility for the profitability of your projects — understand margins, oversee burn rates, and proactively identify risks.

• Draft and negotiate Statements of Work for new phases and follow-up engagements.

• Spot and capitalize on expansion opportunities within current accounts.

• Engage in the sales process for new opportunities.

• Be accountable for the overall health of delivery on your projects — including scope, schedule, and quality.

• Make confident tradeoff decisions; present solutions, not just issues.

• For smaller projects (≤ $250–400K, single workstream, small team): manage the project cadence yourself — including standups, sprint planning, and milestone reviews.

• For larger projects: collaborate with a Project Manager who handles execution; focus on steering, scope management, and client strategy.

• Mentor team members on the principles of working in a client services organization — including communication, expectation management, and escalation.

• Set the standard for how Very interacts with clients.

⛳️ Requirements

• Bachelor’s degree in Engineering (or equivalent practical experience) with prior experience as a practicing engineer.

• Sufficient technical fluency to gain respect from engineering teams and translate client needs into actionable scopes.

• Over 5 years of experience in client services, technical program management, or a delivery-facing position at a technology consulting or product firm.

• Proven track record of owning client relationships — not merely supporting them.

• Ability to independently write and negotiate Statements of Work.

• Experience in managing project budgets and financial metrics.

• Exceptional communication skills — written, verbal, and interpersonal; capable of presenting to executives and leading challenging discussions.

• Strongly preferred experience with IoT, connected hardware, or complex technical product development.

• Preferred background in electronics hardware, firmware, or embedded systems product development.

• Previous experience working directly with contract manufacturers.

• Experience in a pre-sales or solutions engineering role.

• At least 3 years in a consultancy or client services environment.

🏝️ Benefits

• 401(k) matching.

• Monthly stipend of $250 for cell phone and internet expenses.

• Annual home office stipend of $600.

• Comprehensive health, dental, and vision insurance coverage.

• Paid parental leave (ranked in the 95th percentile in the U.S.).

• Professional development stipend.

• Loaned MacBook Pro.

• Annual team retreat.