Client Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Promptly manage and respond to inquiries from clients and/or their representatives regarding questions, report statuses, concerns, or general information requests.

• Employ the appropriate systems and databases to input client or claimant information and retrieve necessary data.

• Maintain regular communication with the QA department concerning workflow and the status of pending reports.

• Reach out to providers for assignments and update the database accordingly.

• Organize and archive both open and closed cases.

• Ensure that all client information is up-to-date in the database and that all client-specific guidelines, rules, or information is accurately documented.

• Work autonomously and collaboratively with team members to ensure that inquiries are addressed, documented, and that cases are completed in a timely manner.

• Direct calls to other departments as necessary.

• Execute various clerical tasks such as typing, filing, emailing, and proofreading.

• Assist in resolving customer complaints and quality assurance issues.

• Inform management of any issues or concerns related to reports.

• Ensure that all practices comply with state and federal safety and legal regulations.

• Complete other assigned duties as needed.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of clerical experience; or a combination of education and experience is preferred.

• Experience in a medical office or the insurance industry is preferred.

• Must have comprehensive knowledge of general computer operations, fax machines, copiers, scanners, and telephones.

• Proficiency in multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet is essential.

• Must have the ability to be trained on and comply with HIPAA regulations and standards.

• A qualified typist with a minimum typing speed of 40 W.P.M. is required.

• Ability to accurately follow instructions and respond to management's directives.

• Must demonstrate accuracy, thoroughness, and a sense of responsibility for the quality of work, along with the ability to proactively identify improvements.

• Actively seek ways to enhance quality and monitor personal work to ensure standards are met.

• Must exhibit exceptional communication skills.

• Ability to work independently, prioritize tasks, and manage time effectively is essential.

• Must maintain confidentiality at all times.

• Ability to foster and promote a positive team-oriented environment is required.

• Must remain focused and able to concentrate amidst normal or significant distractions.

• Capability to perform well under pressure or stressful conditions is essential.

• Must possess the ability to appropriately manage change, delays, or unexpected events.

• Ability to adhere to all company policies and procedures in effect at the time of hire and as they may change or be introduced over time.

🏝️ Benefits

• Health insurance

• 401k

• Paid time off