Client Care Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and direct them to the appropriate team within the organization.

• Inform customers about product options and the benefits of traveling with Collette.

• Create and verify tour packages using the internal reservation system.

• Clearly articulate offers and upgrades available for all tour components.

• Review and finalize Retail booking notes that require action from the Client Care Center.

• Meet and exceed qualitative and quantitative performance metrics and standards.

⛳️ Requirements

• Experience in a call center and/or the travel industry is advantageous.

• Strong attention to detail with the ability to organize and prioritize tasks in a fast-paced environment.

• Proficient computer skills are essential.

• Familiarity with Microsoft Excel, Outlook, and Word is preferred.

• Capability to interact with customers professionally at all times.

• Ability to collaborate effectively with all team members.

• Possesses a mindset of curiosity and continuous learning, actively seeking to explore and utilize AI and other emerging technologies to enhance processes, improve content, and increase efficiency across the organization.

• Some post-secondary education is preferred, although not mandatory.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Peloton One Membership to keep you active.

• Generous Paid Time Off (PTO).

• Paid holidays.

• Paid time off for birthdays.

• Volunteer Time: Paid hours to support causes you are passionate about.

• 401(k) plan with company matching.

• Paid parental leave.

• Paid bereavement leave.

• Access to an Employee Assistance Program.

• Tuition reimbursement to help you enhance your skills.

• Exclusive travel discounts, incentives, and more!