Claims Team Leader

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver outstanding claims and inquiry support to Agents via chat.

• Lead and inspire a team of ten to fifteen adjusters or vendors.

• Assist in driving operational initiatives that align with Claim, Discipline, Claims Service Area, and Company goals.

• Formulate strategies to enhance employee performance and ensure expert execution of claim processes.

• Monitor staffing levels and manage workloads effectively.

• Provide coaching, mentoring, and engage in performance evaluations.

• Handle customer conflicts and aid in establishing team goals and objectives.

• Offer empathetic service that is prompt, fair, and straightforward to promote customer loyalty.

• Actively participate in special projects as a subject matter expert.

• Manage and assess vendor performance.

• Supervise responses to highly intricate arbitration disputes.

• Oversee negotiations of complex claim settlements.

• Resolve intricate customer issues or conflicts.

• Analyze unit reports to support the achievement of business objectives.

• Define, evaluate, and monitor department, section, and/or unit metrics.

• Review employee performance and customer interactions through ride-alongs, sit-alongs, and file assessments.

• Supervise adjuster staff or vendors.

⛳️ Requirements

• Candidates must have authorization to work in the United States; visa sponsorship is not available.

• Must be willing to work a Pacific time zone schedule (8am to 5pm Pacific time) if not already within the Pacific time zone.

• Experience and qualifications will be considered in determining compensation.

• Supervisory responsibilities are essential.

• Proficiency in claims processing.

• Skills in conflict management.

• Experience in employee supervision.

• Strong negotiation abilities.

• Capability to manage a team of ten to fifteen adjusters or vendors.

• Competence in overseeing auto liability adjusters on the West Coast.

• Ability to manage complex arbitrations, claim settlements, and customer conflicts.

• Proficient in analyzing unit reports and tracking departmental, sectional, and/or unit metrics.

• Reliable internet connection with a minimum of 50 MB download and 5 MB upload speeds.

• A dedicated, private, distraction-free workspace with suitable desk and seating arrangements when working from home.

🏝️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to help offset internet costs.

• Equal Opportunity employer.

• Support for working from home with a requirement for a dedicated private workspace.