Claims Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, investigate, and resolve commercial general liability property damage claims, which includes assessing coverage, liability, and damages, and settling claims within designated authority levels.

• Propose final resolutions on assigned cases that exceed authority to local claims management.

• Assess insurance coverage by utilizing claim reports, insurance policies, investigations, relevant statutes, and case law.

• Engage with policyholders, witnesses, and claimants to collect necessary claim information.

• Delegate tasks to auxiliary resources as needed and provide guidance on the appropriate course of action.

• Address written and telephone inquiries, including status updates.

• Adhere to statutory and regulatory standards across relevant jurisdictions.

• Achieve quality assurance benchmarks and performance targets.

• Handle a substantial volume of claims with varying complexities while meeting quality and performance objectives.

⛳️ Requirements

• A minimum of 2+ years of experience in claims handling, including coverage and liability, or equivalent experience.

• Excellent written and verbal communication abilities.

• Strong interpersonal, analytical, investigative, and negotiation competencies.

• Proficiency in Mac applications, including Google and Microsoft products.

• Skills, capabilities, and knowledge typically acquired through a Bachelor's degree.

• Must possess, or be able to quickly obtain, a Texas Independent Adjuster License.

• Experience with Commercial General Liability claims is essential.

• Proven ability to collaborate effectively as part of a team in a remote setting.

• Self-motivated, dependable, adaptable to change, and capable of thriving in uncertain environments.

• Flexibility in a fast-paced, high-volume setting with strict deadlines and ambitious goals.

🏝️ Benefits

• Eligibility for an annual performance-based incentive program.

• Partially subsidized medical insurance plan.

• Fully subsidized vision and dental coverage options.

• Life insurance provided.

• Disability insurance coverage.

• 401(k) retirement plan.

• Flexible paid time off policy.

• Parental leave available.