CIP Customer Service Representative – Spanish Bilingual

This is a fully remote position, open to applicants in Utah.

📋 Description

• Respond to incoming calls from residents of Colorado regarding the Colorado LEAP program or the Crisis Intervention Program.

• Offer precise information about the LEAP and CIP programs and guide callers on how to navigate them.

• Assess no-heat emergencies for potential clients of the Crisis Intervention Program.

• Coordinate with furnace repair contractors as necessary.

• Utilize systems, knowledge bases, phone, email, and web browsers to address inquiries and fulfill responsibilities.

• Treat callers with dignity and empathy.

• Be active on Microsoft Teams during work hours and respond to requests in a timely manner.

• Communicate via Microsoft Teams while managing calls.

⛳️ Requirements

• Must be bilingual in Spanish and English.

• Strong interpersonal skills are essential.

• Capability to manage multiple tasks simultaneously.

• A minimum typing speed of 30 words per minute is required.

• Demonstrated ability to function effectively as part of a team.

• A Windows PC is required; Apple/Mac, tablets, smart devices, Chromebook, and Android systems are incompatible.

• Must have Windows 10 or a newer version.

• A PC with at least 16GB of RAM is necessary.

• A hard-wired broadband internet connection via DSL, cable, or fiber optic is required.

• A private work-from-home setting that is free from interruptions and distractions is essential.

• A USB headset is required.

• A webcam is necessary for internal team meetings.

• Availability for a Monday–Friday work schedule is expected.

• Applicants must not live in the specified excluded states.

• International applicants will not be considered.

🏝️ Benefits

• This is a work-from-home position.

• Seasonal employment lasting 5 to 6 months.

• Time off on federal and some state holidays.

• The use of two separate monitors is highly recommended.