Channel Sales Manager – East

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance relationships with key channel partners, distributors, and solution providers throughout North America

• Propel indirect revenue and partner-driven growth in a role that carries quotas

• Formulate go-to-market strategies and implement collaborative business plans

• Ensure partners have the necessary resources and support to effectively position and sell Freshworks solutions

• Work in partnership with Sales, Solutions Engineering, Marketing, and Partner Enablement teams

• Lead partner recruitment, onboarding, enablement, and sustained success

• Identify and nurture new partnership opportunities

• Organize joint marketing initiatives, sales campaigns, and partner events

• Serve as an internal advocate for partner needs and offer market insights

• Project partner pipeline and revenue while meeting or surpassing sales objectives

⛳️ Requirements

• Over 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software environment

• Proven track record of managing strategic partner relationships and meeting or exceeding sales quotas

• Experience in building partner-generated pipeline and driving indirect revenue through channel ecosystems

• Strong executive presence with the ability to influence both internal and external stakeholders

• Capability to develop and implement strategic business plans that yield measurable outcomes

• Exceptional communication, negotiation, and relationship-building abilities

• Strong organizational and project management skills; adept at handling multiple priorities

• Comfortable collaborating across global, cross-functional teams in a matrixed organization

• Familiarity with CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions is highly preferred

• Knowledge of customer support, omnichannel engagement, contact center, automation, or AI-powered customer service solutions

• Reside in the Eastern Time Zone

• Bachelor’s degree or equivalent professional experience

🏝️ Benefits

• Variable compensation

• Dental insurance

• Medical insurance

• Vision insurance

• Disability insurance

• Life insurance

• Equity

• Employee Stock Purchase Plan (ESPP)

• Flexible Paid Time Off (PTO)

• Flexible spending

• Commuter benefits

• Wellness benefits

• Adoption leave

• Parental leave