Channel Sales Manager – East

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of and expand strategic partnerships with channel partners, distributors, and solution providers throughout North America.

• Formulate and implement collaborative business plans that enhance pipeline generation, partner engagement, and indirect revenue growth.

• Establish and nurture executive-level relationships with partners, acting as a trusted advisor.

• Work in partnership with Sales, Solutions Engineering, Marketing, and Partner Enablement teams to devise go-to-market strategies.

• Lead efforts in partner recruitment, onboarding, enablement, and ensure ongoing success.

• Identify and cultivate new partnership opportunities.

• Organize joint marketing initiatives, sales campaigns, and partner events.

• Advocate for partner needs within the organization and relay market feedback.

• Anticipate partner pipeline and revenue while meeting or surpassing sales targets.

⛳️ Requirements

• A minimum of 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software environment.

• Proven track record of managing strategic partner relationships and consistently achieving or exceeding sales quotas.

• Skilled in generating partner-driven pipelines and facilitating indirect revenue through channel ecosystems.

• Strong executive presence with the ability to influence stakeholders effectively.

• Capability to create and execute strategic business plans with quantifiable results.

• Exceptional communication, negotiation, and relationship-building abilities.

• Strong organizational and project management skills, with the ability to juggle multiple priorities.

• Comfortable collaborating across global, cross-functional teams in a matrixed organization.

• Experience with customer experience platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or comparable solutions is highly preferred.

• Familiarity with customer support, omnichannel engagement, contact center operations, automation, or AI-driven customer service solutions.

• Must reside in the Eastern Time Zone.

• Bachelor's degree or equivalent professional experience required.

🏝️ Benefits

• Eligibility for variable compensation.

• Dental insurance coverage.

• Medical insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• Equity opportunities.

• Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending options.

• Commuter benefits.

• Wellness benefits.

• Adoption leave.

• Parental leave.