Channel Sales Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take ownership and expand strategic relationships with channel partners, distributors, and solution providers throughout North America.

• Create and implement joint business plans that drive pipeline generation, enhance partner engagement, and foster indirect revenue growth.

• Establish and nurture executive-level partnerships, acting as a trusted advisor.

• Collaborate with Sales, Solutions Engineering, Marketing, and Partner Enablement teams to develop effective go-to-market strategies.

• Spearhead partner recruitment, onboarding, enablement, and ensure ongoing success.

• Identify and cultivate new partnership opportunities.

• Coordinate collaborative marketing efforts, sales campaigns, and partner events.

• Advocate for partner needs internally, provide market insights, and shape cross-functional priorities.

• Forecast partner pipeline and revenue while meeting or exceeding sales targets.

⛳️ Requirements

• A minimum of 5 years of experience in Channel Sales, Partner Sales, Alliance Management, or indirect sales within a SaaS or enterprise software environment.

• Proven track record of managing strategic partner relationships and consistently achieving or surpassing quota.

• Experience in generating partner-driven pipeline and driving indirect revenue within channel ecosystems.

• Strong executive presence with the capability to influence both internal and external stakeholders.

• Ability to develop and execute strategic business plans that yield measurable results.

• Exceptional communication, negotiation, and relationship-building skills.

• Strong organizational and project management abilities; adept at managing multiple priorities.

• Comfortable collaborating across global, cross-functional teams within a matrixed organization.

• Preference for candidates with experience in CX platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, Intercom, Genesys, NICE, or similar solutions.

• Familiarity with customer support, omnichannel engagement, contact center operations, automation, or AI-driven customer service solutions.

• Must reside in the Eastern Time Zone.

• Bachelor’s degree or equivalent professional experience is required.

🏝️ Benefits

• Variable compensation.

• Dental insurance.

• Medical insurance.

• Vision insurance.

• Disability insurance.

• Life insurance.

• Equity options.

• Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending accounts.

• Commuter benefits.

• Wellness programs.

• Adoption leave.

• Parental leave.