Certification Advisor

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Assist prospective students by providing guidance on our certifications, courses, and coaching options through email, live chat, and scheduled phone calls.

• Foster authentic relationships by actively listening, understanding individual goals, and recommending the most suitable learning pathways.

• Address detailed inquiries regarding our programs, curriculum, coaching methodologies, career possibilities, and the experience of establishing a coaching practice.

• Facilitate the resolution of enrollment, registration, and payment issues, collaborating with our Customer Experience team as necessary.

• Formulate thoughtful follow-up strategies that empower prospective students to navigate their decision-making process with confidence.

• Gather and share recurring customer questions and insights with our Product, Marketing, and Customer Experience teams to enhance our support for prospective students.

• Develop and maintain internal documentation, communication templates, predefined responses, and knowledge resources.

• Remain up-to-date on Precision Nutrition programs, promotions, and the wider coaching industry to effectively assist prospective students.

⛳️ Requirements

• Must have successfully completed all three Precision Nutrition certifications: PN Level 1 Nutrition Certification, Sleep, Stress Management & Recovery Certification, and PN Level 2 Master Health Coaching Certification.

• Possess experience in coaching clients and be able to confidently discuss the application of the PN methodology in practical scenarios.

• Demonstrate exceptional communication skills, both in writing and verbally.

• Quickly establish trust through empathy, curiosity, and active listening.

• Exhibit strong organizational skills, be self-directed, and manage multiple conversations effectively.

• Balance attention to detail with the capability to understand the broader context.

• Be comfortable with learning and utilizing new technology, including AI tools.

• Show proficiency in Google Workspace and be comfortable working within collaborative documentation platforms such as Notion.

• Familiarity with ticketing software (such as ZenDesk or similar) and online team communication tools like Slack is preferred.

• Must be legally authorized to work in Canada or the United States and available to work within the Eastern Standard Time (EST) schedule.

🏝️ Benefits

• Opportunities for remote work.

• Flexible work schedule.