CC Administrator – Team Leader

This is a fully remote position, open to applicants in South Africa.

📋 Description

• About Lyra

• Lyra Health is the foremost provider of mental health solutions for employers, assisting over 20 million individuals worldwide. The organization has conducted 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and achieved unparalleled outcomes in access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research validates that Lyra’s transformative care model enables individuals to recover twice as quickly and leads to a 26% annual reduction in overall healthcare claims costs. Lyra is revolutionizing access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-driven platform that merges high-quality care with technological solutions.

• Role Overview:

• The position requires delivering exceptional, accurate, and timely Face to Face Services to customers. This includes, but is not limited to, fulfilling operational requirements, ensuring customer satisfaction, generating and presenting customer reports promptly, and maintaining data integrity.

• Location: Remote, based in Johannesburg, South Africa

• Hours: Standard South Africa hours

⛳️ Requirements

• Matriculation (Grade 12)

• A minimum of two years of experience in administration.

• Proficient computer literacy

• Strong client service orientation

• Natural leadership qualities

• Capability to perform well under pressure

• Business and commercial awareness

• Initiative and proactive mindset

• Excellent communication and organizational skills

• Effective time management

• Strong team player

• Ability to maintain composure under pressure

• Creative problem-solving skills with attention to accuracy

• Strong analytical capabilities

• A profound understanding of the sensitive nature of EAP services, recognizing that behind every statistic and administrative file lies an individual seeking mental health support.

• High emotional intelligence to monitor the mental well-being of the administrative team, who frequently encounter distressing case notes and crisis data.

• Proven aptitude for acting as a "data translator," effectively conveying complex statistical trends and administrative insights to non-analytical stakeholders.

• Expertise in bridging relationships and fostering collaboration between the structured, process-oriented administrative team and the dynamic, fast-paced clinical triage team.

• Maintains a calm, grounded, and focused demeanor during sudden spikes in EAP volume or corporate crises requiring rapid ad-hoc reporting.

• Approaches data discrepancies, system disruptions, or conflicting deadlines with a resilient, solution-oriented attitude.

🏝️ Benefits

• We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other category protected by law.

• Providing this information is optional and entirely voluntary, and by giving it, you consent to Lyra processing it for the purposes described at the time of collection, such as for diversity and inclusion initiatives.

• This information will be retained only as long as necessary to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.

• For further details on how we use and retain your information, please refer to our Workforce Privacy Notice.