Catastrophe Claims Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage and adjust claims of moderate to high complexity.

• Investigate, negotiate, and resolve medium to high complexity claims via phone and written communication.

• Interpret the wordings of insurance policies to determine coverage and reserves.

• Maintain detailed documentation of claim files, including notes, evaluations, and the decision-making process.

• Ensure timely and fair settlement of claims by adhering to established processes and recommendations.

• Process payments within the defined authority limits.

• Negotiate with insured parties, claimants, and insurers.

• Identify, suggest, and implement changes or improvements to claims policies, practices, and procedures as directed by the manager.

• Achieve productivity, customer service, and quality goals for National Claims and the relevant discipline.

• Communicate with empathy to guide customers through the claims process.

• Negotiate claim settlements following the standard methodologies of the business unit.

• Participate in Queue Responsibility.

• Offer guidance to Claims Assistants.

• Collaborate as a member of the National Catastrophe Claims team to fulfill ACG and Claim Department performance standards.

⛳️ Requirements

• 3–5 years of experience in handling medium to large loss complex residential property claims.

• CIP Designation or currently pursuing it.

• Experience in adjusting single peril auto claims.

• IICRC Certification or currently enrolled in the program.

• HAAG Certification or currently enrolled in the program.

• Capability to review, critique, and negotiate reconstruction estimates.

• Proficient in Xactimate and Guidewire software.

• Stratum 1 Information Processing Capability.

• Ability to manage a high volume of claims, with approximately 125+ pending.

• Bilingualism is considered an asset.

🏝️ Benefits

• Flexible Work Arrangements.

• Employee discounts (15% on auto and property insurance, along with many other products and services).

• Good Office program (receive up to $400 back after purchasing office equipment).

• Student Loan Payment Matching Program for Government Student loans.

• Comprehensive Retirement Savings Program with employer-matched contributions.

• Annual Wellness allowance to support employees in enhancing their health and well-being.

• Personal reflection day.

• Tuition Reimbursement.

• Opportunities to work within the community and give back.

• Workplace accommodations.