Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases

• Follow established company procedures

• Execute call-center initiatives and offer telephone assistance to patients, healthcare providers, and funding organizations

• Support funding and access challenges, including private, public, and special access programs, as well as compliance initiatives

• Manage and adhere to case-management protocols, which include clinical oversight, data gathering, patient follow-ups, compliance checks, monitoring therapy interruptions/discontinuations, reporting adverse events, and coordinating with primary healthcare providers

• Conduct pharmaceutical and biotechnology market research activities with physicians, patients, pharmacists, and allied health professionals

• Make outbound calls as part of patient engagement programs

• Record activities in program-specific databases

• Participate in refresher and specialized training sessions

• Provide insights on protocols, databases, processes, and inter-departmental interactions

• Relay case-management details during absences

• Engage in training new caseworkers through shadowing and call monitoring

• Notify assigned units/departments of all adverse events

• Carry out additional duties and tasks as needed

⛳️ Requirements

• Comprehensive training in business administration, accounting, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or a comparable combination of experience and education

• At least one year of experience in customer service

• Experience within the medical and pharmaceutical sectors is preferred

• Capability to handle multiple tasks simultaneously

• Strong attention to detail

• Excellent problem-solving abilities

• Advanced understanding of the pharmaceutical distribution sector

• Familiarity with automated warehouse operating systems

• Strong business and financial insight

• Proficient analytical and mathematical skills

• Effective verbal and written communication abilities

• Strong interpersonal and leadership qualities

• Excellent organizational skills

• Ability to consistently meet deadlines

• Exceptional presentation skills

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications

• Ability to communicate with both bilingual (French) and unilingual English-speaking customers, patients, or colleagues

🏝️ Benefits

• Medical, dental, and vision insurance

• Backup dependent care services

• Adoption assistance programs

• Infertility coverage

• Support for family building

• Solutions for behavioral health

• Paid parental leave

• Paid caregiver leave

• Access to training programs

• Resources for professional development

• Mentorship opportunities

• Employee resource groups

• Opportunities for volunteer activities

• Reasonable accommodations provided during the employment process