Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the initial clinical contact for members joining Pelago, ensuring a friendly onboarding experience.

• Carry out preliminary screenings and intake assessments that encompass behavioral health history, substance use, symptoms, and member objectives.

• Clarify Pelago care pathways and assist members in finding the suitable level of care.

• Link members with counselors or coaches and provide pertinent clinical information to ensure continuity of care.

• Perform welcome calls and early member interactions to establish rapport, address inquiries, enhance engagement, and facilitate the transition into ongoing care.

• Manage a small ongoing caseload through individual counseling and progress tracking.

• Offer temporary member support during clinician absences, staffing changes, or other operational requirements.

• Assist with special projects, pilot initiatives, and new clinical processes.

• Meticulously document member interactions and participate in quality improvement efforts.

• Utilize CBT, Motivational Interviewing, mindfulness-based techniques, harm reduction strategies, and relapse prevention methods.

• Collaborate with Product, Clinical, and Operations teams to enhance the member experience and service delivery.

• Maintain active licensure/certifications in good standing and adhere to relevant regulations.

⛳️ Requirements

• A minimum of 3 years of clinical experience working with individuals who have substance use disorders.

• Proven proficiency in CBT, Motivational Interviewing, and relapse prevention techniques.

• Possession of an active and unrestricted state credential (license/certification) issued by a state credentialing board.

• Credentialing recognized by IC&RC or NAADAC is required, such as AADC, CAADC, LADC, or LCSW with SUD treatment scope.

• A Bachelor's degree in a relevant field.

• Experience in providing SBIRT care for individuals with SUDs.

• Strong attention to detail and excellent documentation skills.

• Background in program development and quality assurance within clinical environments.

• Exceptional communication and organizational capabilities with the ability to handle multiple priorities.

• Technologically savvy with experience in utilizing virtual tools for care delivery.

• A reliable home office setup with 50–100 Mbps internet speed and a private workspace is necessary.

• Multi-state licensure is preferred.

• Experience with research, data analysis, or program evaluation is an advantage.

🏝️ Benefits

• Incentive bonus program.

• Stock options.

• Comprehensive benefits package.

• Incentive pay applicable to qualifying roles.

• Support for a reliable home office setup through a remote work arrangement.