Care Navigator

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a reliable and consistent point of contact for TAY and kinship families via phone, text, email, and digital platforms.

• Establish and maintain relationships with community partners across California for seamless referrals and collaborative problem-solving.

• Utilize micro-cash grants as tools for engagement and stabilization, while capturing structured data regarding family needs.

• Activate crisis support protocols and coordinate timely, stabilizing care in collaboration with ConnectMe and relevant partners.

• Perform comprehensive needs assessments informed by Motivational Interviewing, utilizing ConnectMe’s smart intake tools.

• Recognize change talk and adjust navigation strategies according to individuals’ readiness.

• Identify resource gaps and systemic barriers to inform strategic planning, advocacy, and resource development.

• Gather and document user feedback and satisfaction data.

• Manage an active caseload throughout various stages of the care journey.

• Collaboratively develop and track individualized action plans using ConnectMe.

• Assist individuals in transitioning to community partners, service providers, and government programs.

• Aid individuals in navigating complex systems, applications, eligibility requirements, and bureaucratic processes.

• Match individuals with culturally responsive services through ConnectMe’s technology-assisted directory.

• Support individuals facing barriers related to digital access or literacy and identify accessibility gaps.

• Implement and enhance ConnectMe tools, including technology-assisted intake, automated follow-ups, chatbots, and digital referral workflows.

• Document frontline insights to improve both the platform and practice model.

• Contribute lived experiences and human-centered design perspectives to product and innovation initiatives.

• Define technology-enabled practices and document lived-experience data through case notes.

• Accurately enter data in a timely manner while upholding privacy and ethical standards.

• Engage in team debriefs, learning sessions, case consultations, and fulfill organizational deliverables.

• Collaborate with the Innovation and Tech teams on systemic barriers, policy insights, and advocacy frameworks.

⛳️ Requirements

• A minimum of 3 years of experience in accessing and navigating child welfare systems and/or other social service systems.

• Ideally, 2 or more years of professional experience in direct service, case management, or navigation.

• Trained or experienced in Motivational Interviewing.

• Ability to practice Unconditional Positive Regard, cultural humility, and sensitivity to lived experiences.

• Experience navigating complex and fragmented systems.

• Personal or professional experience with child welfare systems or other social impact work, or a strong commitment to learning about these systems.

• Dedication to centering the voices and experiences of individuals with lived experience.

• Solutions-oriented mindset with the ability to adapt in a rapidly evolving organization.

• Proficient in data entry and documentation in case management, CRM, or tracking systems.

• Willingness to learn and adapt to digital tools.

• Familiarity with California’s child welfare system, county structures, or specific state programs.

• A Bachelor’s Degree in social work, counseling, human services, or a related field is required.

• Relevant lived experience and demonstrated professional competency may be considered in lieu of or in addition to formal education.

• Completion of Motivational Interviewing training is expected within the first 90 days of employment.

• Preferred: Bilingual in Spanish, both written and verbal.

🏝️ Benefits

• 100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents.

• Access to Talkspace for confidential therapy and mental health support.

• Inclusion of Short-Term Disability, Life, and AD&D Insurance.

• Optional Long-Term Disability and Supplemental Life Insurance available.

• Health Care and Dependent Care FSAs accessible.

• 401(k) Plan for pre-tax retirement contributions.

• Work-from-home setup stipend to optimize your workspace.

• Flexible PTO policy, along with sick leave and paid leaves of absence.

• 8 company holidays, plus two organization-wide seasonal breaks.

• Support for professional development aligned with organizational needs, role, performance, business requirements, and Company policies.

• Regular organization-wide learning sessions focusing on relevant and reflective topics.