Care Management Support Coordinator II

This is a fully remote position, open to applicants in California.

📋 Description

• Conduct administrative care management tasks, which include member outreach, handling inbound calls, and scheduling services.

• Act as a primary contact for members, providers, and staff to address and resolve issues.

• Maintain documentation of member records in compliance with current state and regulatory standards.

• Reach out to members via phone to discuss care plan next steps, available community or health plan resources, scheduling inquiries, and ongoing education.

• Link members with health plan and community resources to ensure high-quality customer care and address Social Determinants of Health needs.

• Provide initial support for member and provider questions, requests, and concerns, including clarifying care plan procedures and protocols.

• Assist with member onboarding and daily administrative tasks, such as sending welcome letters, correspondence, and educational materials.

• Keep non-clinical member records organized and supply them to providers as necessary.

• Carry out other assigned responsibilities as needed.

• Adhere to all policies and standards.

⛳️ Requirements

• High School diploma or GED is mandatory.

• 1–2 years of relevant experience is required.

• Familiarity with assigned health plan activities and resources is essential.

• Understanding of local benefits and resources is important.

• Capability to document member records in accordance with state and regulatory standards.

• Ability to assist members, providers, and staff with inquiries and care plan procedures is necessary.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement opportunities.

• Paid time off.

• Observance of holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Support for accommodations as needed.