Care Coordinator – Temporary, Full Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform post-visit evaluations of completed in-home appointments, ensuring that lab draws, documentation, and all necessary paperwork are completed accurately and punctually.

• Track and monitor lab results and imaging reports using Quest and various clinical applications.

• Identify instances of missing, delayed, or incomplete results.

• Collaborate with laboratories, providers, and internal teams to find missing results, notes, or documentation and address gaps within established SLAs.

• Accurately upload, organize, and manage clinical documents in a timely manner.

• Raise clinical concerns or documentation discrepancies to the relevant clinical or operational teams.

• Assist with outbound patient outreach calls, including delivering results or following up on appointments as business needs dictate.

• Oversee daily workflows to identify gaps or inefficiencies and recommend or support process enhancements.

• Adjust to revised SOPs, tools, and priorities as they arise.

⛳️ Requirements

• Minimum of 1 year of experience in a clinical healthcare setting.

• Familiarity with HIPAA, patient privacy regulations, and standard medical terminology.

• Experience in reviewing or monitoring lab results, clinical documentation, or medical records.

• Proven track record of communicating with doctors’ offices, hospitals, labs, and clinics via phone and email to resolve missing information.

• Proficiency in using electronic health record (EHR) systems and healthcare software.

• Comfortable with Mac OS, Slack, Google Workspace, Zoom, and ticketing systems like Zendesk.

• Outstanding organizational skills and meticulous attention to detail when managing PHI and clinical documentation.

• Strong written communication abilities with a focus on clear and accurate documentation.

• Willingness to make occasional outbound patient calls.

• Capacity to adapt to shifting priorities in a dynamic environment.

• Self-driven with a strong sense of follow-through, accountability, and ownership.

• Preferred: experience in an EMR environment; familiarity with Elation is a plus.

• Preferred: experience with Zendesk or comparable ticketing systems.

• Preferred: background in lab result tracking or follow-up on medical records.

• Preferred: experience managing outbound patient calls.

• Preferred: experience within a fast-paced startup, on-demand service, or scaling healthcare environment.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday provisions.

• Opportunities for professional development and career growth.

• Supportive and collaborative work environment.