Care Coordinator – Insurance, SimplePractice Experience Required

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally handle inbound and outbound calls from patients

• Organize and manage patient appointments and follow-up consultations

• Confirm insurance eligibility and benefits

• Provide assistance with prior authorizations and coordination of referrals

• Follow up with patients concerning their appointments, treatment plans, and any outstanding requirements

• Liaise with insurance companies about eligibility, coverage, and authorizations

• Maintain precise patient records and documentation within the EMR system

• Facilitate communication among providers, patients, and external healthcare partners

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times

• Offer outstanding customer service to support patient retention

⛳️ Requirements

• At least 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a similar healthcare administrative position

• Prior experience with Illinois-based healthcare practices and insurance plans

• Exceptional verbal and written English communication skills along with a professional phone demeanor

• Strong knowledge of healthcare workflows and patient coordination procedures

• A valid HIPAA compliance certificate is required

• Capability to thrive in a fast-paced healthcare setting while ensuring accuracy

• Experience with SimplePractice EHR is necessary

🏝️ Benefits

• Competitive salary and comprehensive benefits package

• Opportunities for professional development and growth

• Supportive work environment with a focus on teamwork