Care Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in care management activities and collaborate with assigned member care teams.

• Conduct member outreach via telephone and home visits.

• Discuss care plans/service plans, outline next steps, provide resources, and address questions and concerns.

• Offer ongoing education to members throughout their care/service journey.

• Coordinate care activities with healthcare providers, community partners, members, and caregivers.

• Address member and provider inquiries, requests, and concerns regarding care plans/service plans.

• Communicate effectively with care managers, practitioners, and other stakeholders to ensure member services and continuity of care.

• Assist with service assessments/screenings and document member care requirements.

• Maintain member records in compliance with state and regulatory guidelines.

• Identify member needs and refer them to Care Managers, community organizations, and Disease Managers.

• Educate members about available benefits and resources.

• Perform additional assigned tasks while adhering to company policies and standards.

⛳️ Requirements

• High School diploma or GED is mandatory.

• 1–2 years of relevant experience is necessary.

• For Arkansas Total Care: A Bachelor’s degree in a social science or health-related field, or a high school diploma with at least 1 year of experience in coordinating care for developmentally or intellectually disabled clients or behavioral health clients is required.

• A valid driver’s license is essential.

• A child and adult maltreatment check must be completed prior to hiring and on a recurring basis.

• A drug screening is required upon hiring and on a recurring basis.

• Must reside in Arkansas or in a bordering city.

• Ability to support members across Lincoln, Cleveland, Drew, and Bradley counties in Arkansas is required.

• 30% travel is necessary.

• Preference for candidates with extensive experience working with the Developmental Disabilities population.

• Capability to coordinate care and make appropriate referrals is expected.

• Proficiency in documenting member records and care needs in accordance with state and regulatory standards is required.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement opportunities.

• Paid time off along with holiday pay.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.