Care Coordinator II

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist with care management tasks and collaborate with designated member care teams to guarantee provider services, continuity of care, and member satisfaction.

• Perform member outreach through phone calls and home visits.

• Record care/service plans, activities, member needs, and documentation.

• Engage with members about their care plans, upcoming steps, available resources, inquiries, concerns, and ongoing education.

• Coordinate care initiatives with healthcare providers, community partners, members, and caregivers.

• Address inquiries, requests, and concerns from members and providers regarding care plans.

• Communicate with care managers, healthcare practitioners, and others to facilitate member services and ensure continuity of care.

• Assist with service assessments and screenings.

• Refer members to Care Managers, community organizations, and Disease Managers.

• Educate members about available benefits and resources.

• Carry out additional duties as assigned and adhere to policies and standards.

⛳️ Requirements

• High School diploma or GED.

• 1–2 years of relevant experience.

• For the Arkansas Total Care plan: Bachelor's degree in social science/health-related field, or a high school diploma with at least one year of experience in coordinating care for clients with developmental or intellectual disabilities or behavioral health issues.

• Must live in Arkansas or a bordering city.

• Must be able to support members throughout Washington and Benton counties in Arkansas.

• Strong experience with the Developmental Disabilities population is preferred.

• A valid driver's license is required.

• A child and adult maltreatment check is required prior to hire and must be renewed periodically.

• A drug screening is mandatory at hire and must be repeated periodically.

• Willingness to travel up to 30% of the time.

🏝️ Benefits

• Competitive benefits package.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plans.

• Tuition reimbursement options.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentive programs may be included in the overall compensation package.