Care Coordinator II

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assist in care management tasks and support assigned teams to ensure the delivery of services and achieve continuity of care/member satisfaction.

• Conduct member outreach through phone calls or home visits.

• Document care and service plans along with related activities.

• Engage with members to discuss care plans, next steps, available resources, inquiries, concerns, and ongoing education.

• Coordinate care activities with healthcare providers, community partners, members, and caregivers.

• Address inquiries, requests, and concerns from members and providers related to care and service plans.

• Communicate with care managers, practitioners, and others to facilitate member services and ensure continuity of care.

• Assist in service assessments and screenings, documenting member care needs.

• Maintain member records in compliance with state and regulatory standards.

• Adhere to contractual, regulatory, and organizational standards and policies.

• Identify member needs and refer them to Care Managers, community-based organizations, and Disease Managers.

• Provide education regarding available benefits and resources.

• Carry out additional duties as assigned.

⛳️ Requirements

• A High School diploma or GED is mandatory.

• 1–2 years of relevant experience is required.

• Capability to conduct telephonic and home-visit outreach to members.

• Proficiency in documenting care/service plans and member records.

• Ability to collaborate with healthcare providers, community organizations, members, caregivers, care managers, and practitioners.

• Skill in identifying member needs and making suitable referrals.

• Understanding of contractual, regulatory, and state requirements.

• Capability to educate on benefits and available resources.

• Residency in Arizona is required.

🏝️ Benefits

• Competitive compensation.

• Health insurance coverage.

• 401K plan.

• Stock purchase options.

• Tuition reimbursement available.

• Paid time off, in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentive programs may be part of the total compensation package.

• Employee assistance for accommodation needs.

• Commitment to equal opportunity employment.