Call Centre Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to calls directed to 1-800-ABC-MATH and Kumon center telephones concerning potential enrollment inquiries.

• Manage inquiries from prospective customers looking for details about the Kumon Program and scheduling parent orientations.

• Address questions from both enrolled and non-enrolled families about various Kumon initiatives.

• Take and record complaint calls effectively.

• Work collaboratively on activities related to the Customer Relationship Management system, currently utilizing Salesforce.

• Assist in the rollout of the lead-management module of the CRM system.

⛳️ Requirements

• Provide support for the Customer Service function of Kumon North America.

• Manage responsibilities related to lead management.

• Engage with Customer Relationship Management systems, specifically Salesforce at present.

• Collaborate on activities related to CRM and assist with the launch of the lead-management component.

🏝️ Benefits

• Comprehensive training and development opportunities.

• A supportive and collaborative work environment.

• Competitive compensation and benefits package.