Call Center Sales Agent – Warm Leads

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Convert incoming calls and online inquiries into confirmed self-storage rentals.

• Assist customers in exploring unit options and pricing, aligning their needs with suitable solutions.

• Promote additional services when appropriate to enhance revenue and occupancy rates.

• Manage move-out calls with compassion, aiming to retain customers through customized responses.

• Accurately log customer interactions in the CRM in a timely manner.

• Achieve key performance indicators: conversions, follow-ups, and call volumes.

• Engage in team meetings and training sessions to maintain skills.

• Deliver exceptional, brand-aligned customer service consistently.

⛳️ Requirements

• Over 1 year of experience in sales or a call center (bonus if you have experience in both).

• A confident and persuasive communicator with excellent listening abilities.

• Goal-oriented with a competitive spirit and a desire to surpass quotas.

• Comfortable using CRM tools, call software, and standard technology (Microsoft Office, etc.).

• Quick-thinking, adaptable, coachable, and ready to tackle problems as they arise.

• Must be tech-savvy and capable of efficiently navigating multiple platforms throughout the day, including during live calls.

• Availability to work within US time zones is required.

• An internet speed of at least 10 Mbps download and 5 Mbps upload is necessary.

🏝️ Benefits

• Fully remote work environment.

• Flexibility in location.

• 15 paid leave days.

• Quarterly bonus opportunities.

• Weekend bonus incentives.

• Annual salary increase policy (7% after 6 months, then 5% after an additional 6 months).

• Long-term position with growth potential in a stable and expanding agency.

• Excellent opportunity for professional development.