Call Center Sales Agent – Warm Leads

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Convert incoming calls and online inquiries into confirmed self-storage rentals.

• Assist customers in selecting unit options and pricing, aligning their needs with suitable solutions.

• Upsell when appropriate to enhance revenue and occupancy rates.

• Address move-out calls with empathy, aiming to retain customers through personalized rebuttals.

• Accurately log customer interactions in the CRM in a timely manner.

• Achieve key performance metrics: conversions, follow-ups, and call volumes.

• Participate in team meetings and training sessions to maintain sharp skills.

• Deliver exceptional, on-brand customer service consistently.

⛳️ Requirements

• Over 1 year of experience in sales or a call center environment.

• Confident and persuasive communicator with excellent listening abilities.

• Goal-oriented with a competitive spirit and a determination to surpass quotas.

• Proficient with CRM systems, call software, and general technology (e.g., Microsoft Office).

• Quick thinker—adaptable, coachable, and ready to solve problems.

• Must be tech-savvy and capable of swiftly navigating multiple platforms throughout the day, even while managing live calls.

• Availability to work within US time zones is required.

• A minimum internet speed of 10 Mbps download and 5 Mbps upload is necessary.

🏝️ Benefits

• Fully remote work environment.

• Independence in location.

• 15 paid leave days.

• Quarterly bonuses.

• Weekend bonuses.

• Annual salary increase policy (7% after 6 months, followed by 5% after an additional 6 months).

• Long-term position with growth potential in a stable and expanding agency.

• Excellent opportunity for personal and professional development.