Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage scheduling and qualifications by verifying tour times, attendee lists, and reviewing owner qualifications.

• Facilitate technology onboarding by outlining software requirements and resolving basic connectivity or platform access issues prior to tours.

• Build professional relationships, foster enthusiasm and confidence in the virtual process, and address owner concerns effectively.

• Accurately input and update reservation data while ensuring current contact information is maintained in company systems.

• Comply with company policies and adhere to security awareness protocols.

• Execute necessary administrative tasks.

• Guarantee the final coordination and technical preparedness of contact center and virtual tours arranged by owners.

⛳️ Requirements

• A minimum of 2 years of experience in a related customer service or virtual support role.

• Strong preference for candidates with Vacation Ownership or Timeshare Outbound experience.

• Outstanding communication and interaction skills via phone and digital channels.

• Proficiency in SPI, Excel, Email, Jag, Max, and virtual meeting platforms.

• Capability to analyze data and resolve practical issues involving multiple variables.

• Professionalism and discretion in managing sensitive and confidential information.

• Flexibility to occasionally work weekends, holidays, and extended hours to meet tour schedules.

🏝️ Benefits

• Work from home in Florida.

• Earn commission in addition to hourly pay.