Call Center Pharmacy Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Handle incoming calls for refill requests.

• Assess the status of refills and process medication renewal requests.

• Initiate outbound calls to pharmacies on behalf of patients when necessary.

• Manage a daily call volume of 40-50 inbound and/or 60-80 outbound calls.

• Collaborate with center care teams to address identified barriers that hinder patients from obtaining refills.

• Use an electronic medical record platform to send requests and updates to field care teams.

• Accurately document information in the relevant electronic systems.

• Record and log all patient requests before concluding the call.

• Monitor the CareReq queue to ensure all open requisitions are completed.

• Arrange transportation for center visits.

• Schedule patient appointments that are off-cadence or specifically requested.

• Utilize the triage nurse line with warm transfers as needed for urgent healthcare issues.

• Process prescription requests in accordance with current standards and policies.

• Engage with patients in a distraction-free environment that supports a secure home office, ensuring the protection of patient information.

• Achieve and surpass departmental metrics while staying updated on any changes to these metrics.

⛳️ Requirements

• At least 1 year of experience in retail pharmacy is mandatory.

• Active Pharmacy Technician License in the residing state is required.

• Certification as a Pharmacy Technician (CPhT) is essential.

• A high school diploma or equivalent is necessary.

• Bilingual in Spanish is preferred, with medical Spanish being a plus.

• Strong familiarity with MS Office and Google Suite is preferred.

• Ability to perform daily tasks with minimal supervision.

• Proven track record of delivering exceptional customer service.

• Provide confident and professional service to patients of Oak Street Health and internal partners.

• Authorization to work in the US is required.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources based on eligibility.